Accessing a Patient's National Care Records Service (NCRS)

Pharmacy Manager integrates with the National Care Records Service (NCRS). The NCRS is an NHS Digital service replacing the previous 1-click service to view a patient's Summary Care Record. This integration allows you to directly navigate to a patient's National Care Record to view additional information and assist with clinical support and patient care.

Further information as to the data available within the NCRS is available at https://digital.nhs.uk/services/national-care-records-service.
Note - You must be successfully signed on with your Smartcard to access the NCRS.

You can access a patient's NCRS in Pharmacy Manager in two ways:

To view the patient's NCRS from the Dispensary screen simply select View patient NCRS :

Note - If the patient does not have an NHS number on their record or their NHS number has not been verified by the NHS Spine this option is not available. NHS numbers can be verified by performing a PDS trace, see Tracing a Patient on the Personal Demographics Service for more information.

The NHS Digital National Care Records Service website displays:

To access the Patient Details - Medication screen, either:

  • From the Find Patient screen, find the patient and then select Details or press Alt + D on your keyboard.

  • From the Dispensary screen, select either:

    • Information next to the patient's name:

    • Or, F6 on your keyboard, this opens the Patient Details screen on the Medication tab.

To view the patient's NCRS from Patient Details - Medication tab simply select View patient NCRS :

Note - If the patient does not have an NHS number on their record or their NHS number has not been verified by the NHS Spine this option is not available. NHS numbers can be verified by performing a PDS trace, see Tracing a Patient on the Personal Demographics Service for more information.

The NHS Digital National Care Records Service website displays:

Note - To print this topic select Print in the top right corner and follow the on-screen prompts.