Processing Emergency Requests

If you receive a request from a GP to fulfil a prescription where the form is to be provided at a later time, you need to create an emergency request in Pharmacy Manager.

An Overview of the Emergency Request Process

Creating an Emergency Request

To create an emergency request:

  1. From the Pharmacy Manager Side Navigation Bar select Dispensary .
  2. Enter the patient and prescriber details.
  3. Add the item(s) in the same way as you would for a paper prescription.
  4. Select Form - Emergency Request and the Dispensary Supply screen displays:

  5. In Reason for supply, enter the reason for the emergency request.
    Note - Do not enter any dates until you receive the prescription from the prescriber.
  6. Select OK . The Dispensary screen updates to show that this is an Emergency Request:

  7. Complete the dispensing process in the usual way and select Finish .

The emergency request displays in the Pending screen with the status Emergency awaiting receipt:

Reconciling Emergency Requests

Once you receive the prescription, you should reconcile the emergency request.

There is a different process for reconciling electronic and paper prescriptions:

  1. From the Pharmacy Manager Side Navigation Bar select eMessages .
  2. Highlight the prescription and select Dispense .
  3. The Matched Patient screen displays, select Next .
  4. The Emergency Requests screen displays, match the Emergency Request Item in the central column to the Electronic Prescription Item in the right-hand column:

  5. Select Next and then select Finish .

  6. Complete the dispensing process in the usual way and select Finish .

Note – If the prescription is for precisely the same amount as the emergency request, no label prints.

To reconcile a paper prescription:

  1. From the Pharmacy Manager Side Navigation Bar select Pending .

  2. Locate the emergency request and select Edit .
    Remember – To filter the Pending screen, select Show pendings with status and then Emergency awaiting receipt.

  3. The Edit Dispensed Item message displays, select Yes :

  4. The Dispensary screen displays the emergency request. Select Edit Emergency Request:

  5. The Dispensary Supply form displays, enter the appropriate date in Date received or select Today to enter today’s date:

  6. Select OK .
  7. Update the quantity or directions if required.
    Note – If you are making changes to the quantity, you need to consider the previous quantity supplied, for example, if 5 were supplied as an emergency request and the prescription is for 15, the quantity should be written as '5,10' as you are providing 10 to make up the prescription total.
  8. Discard the first label that prints, this is for the emergency request.
  9. Complete the dispensing process in the usual way and select Finish .

The emergency request clears from the Pending screen.

Processing Emergency Requests - Electronic Prescriptions (3:36)

Processing Emergency Requests - Paper Prescriptions (4:05)

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