CRx Chat FAQs

Important - CRx Chat, previously known as SMS Messaging is included in Pharmacy Manager as part of a phased rollout, which means it is not available immediately for all pharmacies. Contact your Account Manager if you are interested in implementing SMS Messaging; email CRX-CustomerSuccess@cegedimrx.co.uk.

Introduction to CRx Chat Functionality

CRx Chat functionality allows pharmacies to automatically and manually send prescription collection reminders and notifications to patients directly from Pharmacy Manager.

To improve patient communication, reduce uncollected prescriptions, and streamline pharmacy workflows.

Currently, CRx Chat is only available to pharmacies in England.

Getting Started

  • Pharmacy Manager version 17.2 or above.

  • Handout Manager enabled.

    See An Introduction to Handout Manager for details.

  • You must be based in England.

  • You must have an active MHS connection.

If you meet the pre-requisites outlined above, please contact your Account Manager to express interest in implementing CRx Chat at your pharmacy.

You can reach us at: CRX-CustomerSuccess@cegedimrx.co.uk.

Our team will guide you through the next steps, including a demonstration of the CRx Chat functionality, setup requirements, and activation timelines.

Configuring SMS Settings

See Activating SMS for details.

Go to Tools - Settings - SMS to access configuration options, including default and custom messaging hours.

See CRx Chat for details

Yes, this option is enabled by default and can be configured in Tools - Settings - SMS.

Note - Select the toggle to deactivate it if you do not want to send SMS messages upon scanning to shelf.

Message Templates

By default, the message includes the pharmacy name and a notification that the prescription is ready to collect.

Yes, you can amend from the Collection Message text box.

See Messaging for details.

Patient Management

Patients are opted in by default, but can be opted out individually or in bulk using exclusion groups.

See SMS Exclusions for details.

Go to the patient's details and select Opt-Out under SMS options.

Yes, patients under 18, patients marked as deleted or deceased, and patients without a mobile number are excluded.

Sending SMS

Using Handout Manager, once the final bag of a dispensary supply is assigned to a shelf and Send SMS on Scan to Shelf is enabled, an SMS is sent to the patient.

Use the Actions drop-down menu to select Send SMS.

The default hours are Monday to Sunday, 9am to 5pm, but you can select Custom Hours to set your own schedule by choosing days and setting start/end times.

See Message Send Hours for details.

Message Status & History

A toast notification displays, and the SMS Sent Date columns update with the date and time.

Yes, go to Patient Details - History to view successful messages.

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