Amending a Claimed Prescription

A submitted claim can be amended providing the claim is in the same claim reimbursement window.

To amend a claim:

1. From the Pharmacy Manager Side Navigation Bar select eMessages . The eMessages screen displays.
2. Select the Patient Name filter:

   

3. Enter the Name of the patient and remove the tick from the Only show messages awaiting current action checkbox:

   

4. Select the appropriate prescription and either:
   Edit the prescription

   To edit the prescription:

   1. Select Edit:

      

   2. The Warning - Prescription Already Claimed screen displays, select the appropriate adjustment reason from Select the adjustment reason you want and then select Continue:

      

   3. The Edit Dispensed Item screen displays, select Yes :

      

   4. The Dispensary screen displays with the prescription details, edit the prescription accordingly and then select Finish .

   5. Endorse the prescription in the usual way.

   6. The prescription displays with the status of Update in progress - Ready to Notify, select to highlight the prescription again. Select Notify to send the amended claim to the payment authority:

      

      The prescription displays with a status of Claim complete.

   Edit the endorsement

   To edit the endorsement only:

   1. Select Endorse :

      

   2. The Dispensary Supply screen displays, edit the endorsement as required and select OK .

      See Endorsing an Electronic Prescription for details.

   3. A warning displays detailing the deadline date for claim amendment submission:

      

      Select OK .

   4. The prescription displays with a status of Ready to claim, select to highlight the prescription and then select Claim :

      

      The prescription displays with a status of Claim complete.