Pharmacy First - Completed - English Pharmacies only

The Pharmacy First - Completed screen provides an overview of the of the completed Pharmacy First (Formerly CPCS) referrals for each store for the date range selected:

The Completed screen displays the following:

  • Expected Income - The Expected Income tile displays the total income expected for the current month and the previous month.

  • Complete Referrals - The Complete Referrals tile displays the number of completed Pharmacy First referrals and the average completion rate across the group.

    The completed referrals group rate percentage is the number of complete referrals, divided by the total of complete and unable to complete referrals across all stores in your group.

  • Supplied Items - The Supplied Items tile displays the number of supplied Pharmacy First referrals and the average supplied rate across the group.

    The supplied items group percentage is the total supplied items divided by the total of supplied and not supplied items across all stores in the group.

  • Forwarded Items - The Forwarded Items tile displays the number of forwarded items and the average rate across the group. This highlights referrals that you have been unable to fulfil and have therefore forwarded to another store.

    The forwarded items group percentage is the number of forwarded items divided by the total number of urgent items that could be supplied across all stores in the group.

Completed Pharmacy First Table

The Completed Pharmacy First table displays an overview of the completed Pharmacy First referrals of each store in your group in ranked order. The Completed Pharmacy First table is split into two tabs:

The Service Performance table details the performance of Minor Illness and Urgent Supply Services for the stores in the group:

  • Store - The store name.

  • Complete - The number of completed Pharmacy First referrals for the set time frame.

  • Unable to Complete - The number of Pharmacy First referrals that were unable to be completed over the set time frame.

  • Completion Rate - The completion rate of the Pharmacy First referrals over the set time frame. This equates to the completed referrals versus the total number of referrals.

  • Avg Response Time - The average response time for the set time frame. This is the time between a referral arriving at the store and it being opened.

  • Expected Income - The expected income for completed Pharmacy First referrals over the set time frame.

  • View Details - Select to drill down to an individual store level to view a breakdown of the Pharmacy First referrals.

    See Pharmacy First Store Details - Completed for more information.

The Urgent Supply Details table details more information on the Urgent Supply service:

  • Store - The store name.

  • Supplied Items - The number of supplied items for the set time frame.

  • Supply Rate - The supply rate over the set time frame.

  • Avg No. of Days Supplied - The average number of days that the medication was supplied for.

  • Forwarded Items - The number of Urgent Supply items forwarded to another store.

  • Forwarded Rate - The forwarded rate for Urgent Supply over the set time frame.

  • View Details - Select to drill down to a store level to view a breakdown of the Pharmacy First referrals.

    See Pharmacy First Store Details - Completed for more information.

Filtering and Sorting the Data

You can filter the Pharmacy First tables by the following:

  • Filter Date Range - Enter the time frame required in From and To. To reset the dates to the default current month, simply select RESET DATES .

  • Search - To search for an individual store, simply enter a store name in Search , the table updates as you type.

  • Sort Data - To sort the order of the data select the column heading, for example, select Expected Income to sort the stores by the expected income from Pharmacy First referrals.

Exporting Service Performance Data

To export Service Performance data for all stores within your group to a CSV file:

  1. From the Pharmacy First screen, set the time frame required for the exported data:

  2. Select EXPORT  to export the CSV file to your local Downloads folder.
    Training Tip - To view the Downloads folder, open Windows File Explorer, locate and open Downloads. A list of your recently downloaded files display.
Note - To print this topic select Print in the top right corner and follow the on-screen prompts.