New Medicine Service (NMS) Overview

A New Medicine Service (NMS) consultation is a free NHS scheme offered to patients who have been prescribed a new medicine to treat a long term condition for the first time. It provides an opportunity for a patient to receive help and advice about their newly prescribed medicine from their local pharmacy.

Note - NMS is only available through pharmacies in England.

See New Medicine Service (Community Pharmacy England) for more information on NMS, including a list of conditions and medications covered by the service.

The successful implementation of NMS at your pharmacy will:

improve patient adherence which will generally lead to better health outcomes.
increase patient engagement with their condition and medicines, supporting patients in making decisions about their treatment and self-management.
reduce medicines wastage.
reduce hospital admissions due to adverse events from medicines.
lead to increased Yellow Card reporting of adverse reactions to medicines by pharmacists and patients, thereby supporting improved pharmacovigilance.
receive positive assessment from patients.
improve the evidence base on the effectiveness of the service.
support the development of outcome and/or quality measures for community pharmacy.

To enable the New Medicine Service in Pharmacy Manager, see Pharmacy Details - Checking.

Note - You can easily initiate a NMS episode and document additional sessions in Pharmacy Services, see New Medicine Service for details.