SMS FAQs

SMS functionality allows pharmacies to automatically and manually send prescription collection reminders and notifications to patients directly from Pharmacy Manager.

To improve patient communication, reduce uncollected prescriptions, and streamline pharmacy workflows.

Currently, SMS functionality is only available to pharmacies in England.

• Pharmacy Manager version 17.2 or above.

• Handout Manager enabled.

  See An Introduction to Handout Manager for details.

• You must be based in England.

• You must have an active MHS connection.

If you meet the pre-requisites outlined above, please contact your Account Manager to express interest in implementing SMS services at your pharmacy.

You can reach us at: CRX-CustomerSuccess@cegedimrx.co.uk.

Our team will guide you through the next steps, including a demonstration of the SMS functionality, setup requirements, and activation timelines.

Go to Tools - Settings - SMS to access configuration options, including default and custom messaging hours.

Yes, this option is enabled by default and can be configured in Tools - Settings - SMS.

By default, the message includes the pharmacy name and a notification that the prescription is ready to collect.

Yes, you can amend from the Collection Message text box.

Patients are opted in by default, but can be opted out individually or in bulk using exclusion groups.

Go to the patient's details and select Opt-Out under SMS options.

Yes, patients under 18, patients marked as deleted or deceased, and patients without a mobile number are excluded.

Using Handout Manager, once the final bag of a dispensary supply is assigned to a shelf and Send SMS on Scan to Shelf is enabled, an SMS is sent to the patient.

Use the Actions drop-down menu to select Send SMS.

The default hours are Monday to Sunday, 9am to 5pm, but you can select Custom Hours to set your own schedule by choosing days and setting start/end times.

A toast notification displays, and the SMS Sent Date columns update with the date and time.

Yes, go to Patient Details - History to view successful messages.