What's New?

Summary of Changes

Pharmacy Manager release 17.2 introduces the following features and improvements:

All Countries

• Pharmacy Manager Dashboard - The Intelligent Dashboard is updated with the following tiles:

  

  • Bottom Left - A new tile detailing how to contact our Service Desk via WhatsApp for quick support.

  • Bottom Right - A What's New tile with a link to the Pharmacy Manager Help Centre to learn more about the new features and enhancements included in this version of Pharmacy Manager.

England Only

• New Prescriptions Workflow - Ready To Claim List - As the final step in the new Dispensing workflow, we have introduced the new To Claim screen, simplifying the process of identifying and managing electronic prescriptions that have been downloaded from the NHS Spine, checked for accuracy, collected by the patient and are now ready for claiming. The To Claim screen provides a clear overview of all claimable prescriptions, along with any required actions, all in one centralised location.

  

  What this means for you:

  • Enhanced visibility - Clear visibility of exemption status, dispensing notifications, and endorsement details.

  • Effortless bulk claiming - Submit multiple claims directly from the screen with a single action.

  • End-of-day efficiency - No more scanning tokens or duplicating work - claim processing is now faster, simpler, and fully digital.

  This update reduces manual steps, minimizes errors, and ensures a smoother, more efficient claiming process for your team.

  See Prescriptions To Claim, Accessing Ready To Claim Prescriptions and Viewing Ready To Claim Prescriptions in the Pharmacy Manager Help Centre for details.

• CRx Chat: Smarter, Real-Time Patient Communication - This release introduces CRx Chat, our new SMS integration for Pharmacy Manager. The new system, which can work alongside Handout Manager, enables pharmacies to send real-time SMS notifications to patients, freeing up pharmacy staff for other business critical tasks and improving the overall patient experience and communication.

  

  Key features in this release include:

  • A new Settings screen for managing SMS options, including patient exclusions, message content, and message send hours.

  • The ability to enable or disable SMS notifications triggered by the Scan to Shelf action.

  • Manual SMS sending from the Prescriptions - Patient Ready screen in the New Dispensing Workflow.

    See Viewing Patient Ready Prescriptions (England) in the Pharmacy Manager Help Centre for details.

  • Manual SMS sending from the Uncollected Bags screen in Handout Manager.

    See Uncollected Bags in the Pharmacy Manager Help Centre for details.

  • Manual SMS sending from the Patient Details screen.

    See Patient Details - Patient in the Pharmacy Manager Help Centre for details.

  • The ability to 'opt-out' patients, with all patients opted in by default.

  See CRx Chat and CRx Chat FAQs in the Pharmacy Manager Help Centre for details on activating SMS at your pharmacy.

• Accuracy Check - Work smarter with a more flexible and efficient Accuracy Check experience. These enhancements provide more flexibility and control over your accuracy check process, enabling you to work more efficiently and effectively:

  • Complete Accuracy Check - To ensure every accuracy check is properly completed, the SAVE AND CLOSE option is now disabled once all items are checked. This prevents tasks from being saved without formally marking the check as complete. Instead, you must click COMPLETE ACCURACY CHECK to finalise the task. This ensures no steps are missed and maintains the integrity of your workflow.

    

  • Keyboard Shortcuts - The Accuracy Checking module now supports keyboard navigation, allowing you to complete tasks more efficiently without using your mouse. You can use keyboard shortcuts to navigate through the module and complete tasks.

    See Keyboard Shortcuts - Accuracy Check in the Pharmacy Manager Help Centre for details.

  • Patient History Audit Update - The Patient History Audit screen now includes a new field to record the reason for approval as part of an accuracy check. This enhancement provides a clear audit trail and improves transparency in the approval process.

    

    See Patient History Audit in the Pharmacy Manager Help Centre for details.
  See Accuracy Checking Prescriptions in the Pharmacy Manager Help Centre for details.

• Endorsement Confirmation Not Required For Tariffed Items - A new Skip Endorsement For Tariffed Items option is now available in the Pharmacy Details - EPS - Endorsing tab.

  

  When enabled, this setting automatically skips endorsement confirmation prompts for EPS prescriptions where an endorsement is not required by the NHSBSA, and the exemption does not require additional confirmation, for example if the patient is age or RTEC exempt.

  Note - All items on the prescription must be in tariff parts VIIIA, IXA, IXB, or IXC for the endorsement to be skipped.

  What this means for you:

  Fewer interruptions, faster dispensing, and greater accuracy - endorsement confirmations are now skipped automatically for eligible tariffed prescriptions, reducing unnecessary steps without compromising compliance.

  See Pharmacy Details - EPS for details.

• Electronic Repeat Dispensing - Next Iteration Requests Now Automatic - With the new Request Next Repeat On Notify option in Pharmacy Details - EPS - General, your pharmacy can now automatically trigger the download of the next repeat prescription when an EPS repeat dispensing script is marked as collected.

  

  See Pharmacy Details - EPS and Electronic Repeat Dispensing in the Pharmacy Manager Help Centre for details.

• In Progress Prescriptions - The In ProgressPrescriptions screen now includes a Dispense Date column, which can be sorted to prioritise items that have been awaiting accuracy checks for the longest time.

  

  See In Progress Prescriptions in the Pharmacy Manager Help Centre for details.

• Patient Ready - We have made significant improvements to the Patient Ready screen to streamline prescription collection and token management:

  • Patient Ready Items - The Patient Ready Prescriptions screen now includes an Items Ready column. Select the hyperlink to view a summary of the items that are ready for collection, allowing you to see at a glance which items are ready.

    

  • Print Individual Prescription Tokens - You can now select and print individual prescription tokens from the Patient Ready screen.

    

  • Print All Prescription Tokens - You can now print all prescription tokens for a patient with multiple prescriptions ready to collect in a single step.

    

  See Viewing Patient Ready Prescriptions in the Pharmacy Manager Help Centre for details.

• Pharmacy Manager Dashboard - The Intelligent Dashboard is updated with the following tiles:

  

  • Top Left - A tile with a link to the Cegedim Healthcare Solutions website to learn more about Pharmacy Services.

  • Top Right - A New World Of Dispensing tile now takes you directly to the New Dispensing screens (this replaces the The Dispensing Evolution has Begun tile).

Integrated Functionality

Online Doctor - We updated the handling of private prescription pricing for Online Doctor dispenses:

• Private Prescription Price - The private prescription price is no longer printed on Online Doctor bag labels, and is now the default for all online doctor dispenses.

• Private Prescription Cost - The private prescription cost is now set to £0 by default as the patient has already paid.

Beta Features

Beta features are released early for testing by a small number of users to gather feedback and improve them before a full rollout. You’ll be notified when a beta feature becomes available to you.

• Pharmacy Services Contraception Label Prompts - When dispensing medication to female patients, a check is now performed to assess potential eligibility for a Pharmacy Contraception Service consultation. If eligible, an additional label displaying 'Potential Pharmacy Contraception Service Candidate' is automatically printed alongside the item labels. This label serves as a prompt to initiate a consultation - enabling you to discuss service availability, eligibility, and next steps.

  Eligibility is determined automatically at the point of dispensing based on:

  • The patient’s gender (female),

  • A recorded history (including the current item) of any eligible contraception medication within the last 12 months,

  • And age criteria: under 55 for Progestogen-Only Pills (POP), under 50 for combined oral contraceptives (COC).

  The label only prints for patients who meet all criteria, ensuring no eligible patient is missed. This automated check supports timely, consistent identification of candidates - helping you deliver the Pharmacy Contraception Service with minimal effort.

  

  What This Means for You:

  • You’ll now automatically see a clear visual cue at the point of dispensing when a patient may be eligible for the Pharmacy Contraception Service.

  • This enhances service uptake, ensures consistency across your pharmacy, and supports your role in delivering NHS-funded community Pharmacy Services.

  See Contraception Service in the Pharmacy Manager Help Centre for full details.

Pharmacy Manager release 17.1 introduces the following features and improvements:

All Countries

• Clinical Check:

  • Clinical Check - Pharmacist Directions - There is now a setting, enabled by default, in Pharmacy Details to save the label directions set by the pharmacist during a clinical check.

    

    Directions are saved for future use as long as the following remain the same:

    • The patient

    • The prescribed item

    • The prescribed directions for the item

    Note - Pharmacist Directions confirmed in clinical check do not affect directions saved for other patients or any Trusted Directions the system may have.
    See Pharmacy Details - Checking and Edit the Directions and Cautions of an Itemin the Pharmacy Manager Help Centre for details.
    Training Tip - Resetting a clinical checked prescription removes the saved Pharmacist Directions. When a clinical check is complete the label directions are saved going forward for that patient, item, prescribed directions combination.

  • Clinical Check Module - We have updated the Clinical Check screen with the following improvements:

    

    • Child Tag - The Clinical Check screen now displays CHILD for patients under the age of 18 years old.

    • Patient Age - A patient's age now displays next to the date of birth, with the age shown in years for patients over 1 year old, in months for patients under 1 year old, and in days for patients under 1 month old.

    • Clinical Note - You now have an option to add a clinical note against each item. This gives you an opportunity to communicate any questions you have to the patient during handout.

      Note - During dispensing, an additional label is printed with any accompanying clinical notes.
    See Add a Clinical Note to an Item, Clinical Check - Manual (Scotland) or Clinical Check - Manual (Wales) in the Pharmacy Manager Help Centre for details.

• Product Details - Tariff part details now display on the Product Details screen.

  

  See Product File - Tariff in the Pharmacy Manager Help Centre for details.

England Only

• New Prescriptions Workflow - Patient Ready List - We have added a Patient Ready screen to display prescriptions that are ready for collection in the new Dispensing workflow. You can mark prescriptions as collected from this screen, or if using a Handout Manager device, they are automatically collected when scanning a barcode.

  Note - If a prescription is being edited on another device, the entry is unavailable to select and action.

  

• Endorsement Confirmation Not Required For Tariffed Items - A new Skip Endorsement For Tariffed Items option is now available in the Pharmacy Details - EPS - Endorsing tab.

  

  When the option is enabled, endorsement confirmations no longer display for EPS prescriptions where an endorsement is not required by the NHSBSA, and the exemption does not require additional confirmation, for example if the patient is age or RTEC exempt.

  Note - All items on the prescription must be in tariff parts VIIIA, IXA, IXB, or IXC for the endorsement to be skipped.
  Training Tip - You can add optional endorsements using Endorse on the Dispensary and eMessages screens if required.
  See Pharmacy Details - EPS in the Pharmacy Manager Help Centre for details.

• Accuracy Check Auditing - You can now view an audit of a dispensed item from the Patient Details - History screen.

  

  See Patient History Audit in the Pharmacy Manager Help Centre for details.

• Electronic Repeat Dispensing - Request Next Repeat On Notify - A new option has been added in Pharmacy Details - EPS - General tab to automatically download the next repeat iteration when an EPS R2 repeat dispensing script is fully notified.

  

  See Pharmacy Details - EPS and Electronic Repeat Dispensing in the Pharmacy Manager Help Centre for details.

• Reimbursements - The following are updated to reflect the NHS fee changes introduced 1 April 2025:

  • FP34 Report - The Details of other amounts authorised section is updated to reflect the updated service fees.

    See Viewing the FP34 Report in the Pharmacy Manager Help Centre for details.

  • Reimbursements - Activities & Refunds - The Activities and Refunds Recorded tile and Activities & Refunds table are updated to reflect the split of NMS Interventions and NMS Follow Ups.

    See Viewing and Navigating the Reimbursements screen in the Pharmacy Manager Help Centre for details.

  • Record Figures - The Record Figures table and entry screen are now updated.

    See Viewing and Editing Recorded Figures and Recording your Prescription Figures in the Pharmacy Manager Help Centre for details.

Integrated Functionality

• Online Doctor - Prescriptions can now be dispensed from the new dispensing screens, where you can perform clinical checks, accuracy checks, scan to shelf & handout the prescriptions.

  See Integration with Online Doctor in the Pharmacy Manager Help Centre for details.

Beta Features

• Handout Manager:

  • Handout Manager - Exemptions - If a patient is age-exempt from paying for prescription items, the exemption is now automatically selected on the Patient Exemption screen when handing out bags.

    See Handing out Bags in the Pharmacy Manager Help Centre for details.

  • After scanning all bags to handout, and selecting CONTINUE, the Items to Collect screen displays, it is at this point you have the option to remove items from a bag prior to handout.

    See Part Collect Items in the Pharmacy Manager Help Centre for details.

  • The Uncollected Bags screen is updated to two tabs:

    • Patient Ready Bags - This lists all uncollected bags within Pharmacy Manager whether assigned to a location or not.

    • Requires Bag Labels - This lists patient's where items were removed from a bag prior to handout. The items need a new bag label ready to be assigned a new shelf.

    See Uncollected Bags in the Pharmacy Manager Help Centre for details.

Pharmacy Manager release 16.9 introduces the following features and improvements:

All Countries

• Private Prescription Costs - You now have the option to hide the private prescription cost on the bag label.

  

  See Pharmacy Details - Charging in the Pharmacy Manager Help Centre for details.

• New Monitored Dosage System - The following features are added to the new module:

  • Multiple Days - You can now select multiple days when setting a weekly medication schedule.

    See Adding a Monitored Dosage System (MDS) Medication Schedule in the Pharmacy Manager Help Centre for details.

  • MDS Reminders - There is now an MDS setting to enable MDS Reminders to enhance visibility of patients requiring processing.

    See MDS Settings and MDS Reminders in the Pharmacy Manager Help Centre for details.

  • Care Homes - The Care Homes screen now includes a Next Due column. This highlights the earliest Next Due date for patients within the care home, providing you with a quick view of which care home to action next without having to view the patient list.

  • Printing Mid-Cycle Medication Administration Record (MAR) Charts:

    • When printing a Mid-Cycle MAR chart, all items with the same start date print on the same page.

    • You can now print Mid-Cycle MAR charts in landscape, if configured.

England Only

• The following features are added to the Accuracy Check module:

  • Saving Accuracy Checks - You now have the option to save your progress during an Accuracy Check.

    See Saving Accuracy Checks in the Pharmacy Manager Help Centre for details.

  • Enable Clinical Check Warning - There is now a setting, enabled by default, in Pharmacy Details to prompt the user if an upfront clinical check has not been completed prior to dispense.

    See Pharmacy Details - Accuracy Check in the Pharmacy Manager Help Centre for details.

  • Scanning Errors - The warning text has been updated on the scanning errors for clarification.

    

• The following features are added to the Handout Manager module:

  • Dispense Notification - You now have an option to automatically send dispense notifications under any authenticated smart card.

    

    See Pharmacy Details - EPS in the Pharmacy Manager Help Centre for details.

  • Uncollected Bags - We have introduced an Uncollected Bags screen so you can view, all available bags and, if assigned, their location.

    

    See Uncollected Bags in the Pharmacy Manager Help Centre for details.

  • Location Label Text Size - The text size on the location labels, is increased making it easier to read.

    

• Reimbursements:

  • Reimbursements screen - The Reimbursements screen is now updated.

    

    • The labelling of the EPS, Paper and Activities tiles is improved.

    • The tables now display the whole month's data at once.

    See Viewing and Navigating the Reimbursements screen in the Pharmacy Manager Help Centre for details.

  • FP34 Report - The FP34 Report is updated to refine the data that displays.

    See Viewing the FP34 Report in the Pharmacy Manager Help Centre for details.

Integrated Functionality

• Online Doctor - You now have the option to Print Prescriptions in Scotland and Wales.

• Ordering with Alliance - The way that Pharmacy Manager sends Alliance Healthcare messages has changed, this does not affect your ordering process.

Beta Customers

Pharmacy Manager release 16.8 introduces the following features and improvements:

All Countries

• The following features are added to the Accuracy Check module:

  • Fridge and Controlled Drug Flags - Fridge and Controlled Drug items now display with the following flags in the Accuracy Check module:

    • Fridge

    • Controlled Drug

  • Extra Bag Configuration - There is now an option in Pharmacy Details to automatically place Fridge and Controlled Drug items that require safe custody into additional bags.

    See Pharmacy Details - Accuracy Check in the Pharmacy Manager Help Centre for details.

  • Manual Confirm All Items - There is now an option in Pharmacy Details to manually confirm all unchecked items. All manually checked items require approval on completion.

    See Pharmacy Details - Accuracy Check and Manual Confirmation in the Pharmacy Manager Help Centre for details.

  • Manually Adding Barcodes - There is now an option to manually add a barcode for a product, if one is missing from the product file.

    See Manually Adding Barcodes in the Pharmacy Manager Help Centre for details.

• Automated Clinical Check - There is now an option in Pharmacy Details to automate clinical check performed in the clinical check module only. With this enabled, prescriptions clinically checked on the Dispensary screen are not automatically checked in the future.

  See Pharmacy Details - Automated Clinical Check for details.

• Clinical Check - The way that directions display in the clinical check module have changed. You can now view the Prescribed Directions and the Label Directions. Label Directions mirrors the prescribed directions unless trusted directions have been used or the directions have been edited.

  See Clinical Check - Manual (England), Clinical Check - Manual (Scotland) or Clinical Check - Manual (Wales) in the Pharmacy Manager Help Centre for details.

• Stock and Ordering Management - Ordering - The following features are added to the Ordering screen:

  • In Stock Figures - A new In Stock column displays the number of packs in stock.

    

  • Usage Data - New Max Daily Usage and Times Prescribed columns display prescribing data based on the set period of time.

    Max Daily Usage reports the maximum number of times the stock item was dispensed in a single day. Times Prescribed displays number of times the item was prescribed within a set period of time.

    

  • Usage Data - Show Monthly Data - A new Show Monthly Data option provides a summary of usage over the last six months for the selected item.

    

  See Stock & Order Management - Ordering in the Pharmacy Manager Help Centre for details.

Beta Customers

• Handout Manager - The Handout Manager functionality in Pharmacy Manager helps you to manage your bagged prescriptions that are ready to hand out to patients in your pharmacy.

  Changes in PM16.8:

  • Compatibility - Handout Manager is now compatible with the Accuracy Check module. This means that once you finish dispensing a prescription and Accuracy Check is enabled, the Bag Management screen no longer displays. Instead prescription items are sorted into bags during the Accuracy Check process.

  • Bag Assistance Labels - Bag Assistance labels can be printed immediately after the bag label. The assistance labels contain a list of items assigned to each bag. Speak to your Account Manager to enable this.

  See An Introduction to Handout Manager in the Pharmacy Manager Help Centre for details.

Pharmacy Manager release 16.7 introduces the following feature:

England Only

• Accuracy Checking and In Progress Prescriptions - We have added a new function to the new Dispensing workflow. The In Progress screen provides a 'basket' view to monitor dispensed new prescriptions that require an accuracy check. The Accuracy screen enables you to check that you have picked the correct item from the shelf and have labelled it correctly. Once accuracy checked the prescription(s) displays on the eMessages screen with the status of In Progress - Awaiting Collection.

  See In Progress Prescriptions (England) and Accuracy Checking Prescriptions (England) in the Pharmacy Manager Help Centre for details.

Pharmacy Services release 11.1 contains the following new features and improvements:

All Services

• Patient Search Improvements:

  • Add New Patient – New Option on Patient Search Screen - You can now choose to add a new patient directly from the Patient Search screen, before searching. If you are sure the patient is not already in the system, simply select ADD NEW PATIENT. Any details you enter will be automatically carried over to the PDS Search screen - no need to re-enter information. Saves time and streamlines the process.

    

  • Auto-Select Matched Patient - When local and PDS patient data match exactly (name, date of birth, NHS number, address, gender), Pharmacy Services automatically selects the correct patient. No manual confirmation is required, and a notification advising 'Existing patient found. Patient automatically selected to start the service.' confirms the match and selection. Start the service instantly - no delays.

    

  • Patient Search Label Updates - The Patient Details screen is now named the PDS Search screen to better reflect the function.

  • Rename Surname to Family Name - Surname is now named Family Name on the Patient Search screen.

  • Warning & Prevention for Duplicate NHS Numbers - If a patient’s NHS number already exists locally, a warning displays when retrieving from PDS. You can then compare the data and choose to update the existing record. The Add New Patient option is no longer available on the Existing Patient Found screen - only Update Existing Patient is allowed. This helps prevent duplicates and keeps your records accurate and consistent.

  • Auto-Populate Names When Adding a New Patient - When you add a new patient, their Given Name and Family Name are automatically filled in all related forms - no re-typing needed, ensures accuracy and saves time.

  What this means for you:

  • Add a new patient directly from the Patient Search screen - your details auto-populate across forms, saving time and reducing errors.

  • Pharmacy Services now auto-selects matching patients when data aligns exactly - no manual confirmation needed, just start the service instantly.

  • Key updates include clearer labels (Family Name, PDS Search) and smarter workflows to prevent duplicates and improve consistency.

Pharmacy First

• Pregnancy Question in Clinical Pathway Walk-In Assessment - You’ll now be asked about pregnancy status in the clinical pathways walk-in Patient Assessment section.

  

  This helps you make informed decisions early and triggers the following actions when confirming a patient is or may be pregnant:

  • Pregnancy Status Now Auto-Updates - When you confirm a patient is or may be pregnant, the system automatically checks Yes in the Medical History and Clinical Checks sections. Saving you time and reducing errors.

  • Pregnancy Check for Shingles & UTI Clinical Pathways - When you confirm a patient is or may be pregnant, and they are being assessed for Shingles or Urinary Tract Infection (UTI), you are prevented from completing the pathway and a clear reason displays in the Outcomes section. This ensures safe, guideline-compliant care.

    

  • Alert for Under-16 Patients Who Are Pregnant - If a patient is under 16 and confirms they may be pregnant, you are prevented from completing the pathway and a clear reason displays - for safety and safeguarding.

    

  What this means for you:

  • You will save time with auto-filled pregnancy information.

  • The system flags unsafe pathways for example, Shingles or UTI in pregnancy, or for patients under 16, to keep patients safe.

  • You stay in control - with clear warnings and less manual work.

  See Creating a Walk-In Pharmacy FirstReferral in the Pharmacy Services Help Centre for details.

• Filter Completed Consultations by Consultation Date - The Consultation Date column replaces Referral Date on the Completed screen, and you can now filter completed consultations by date range for faster, more accurate searches.

• Mandatory Weight Measurement for Ages 1–12 Years - It is now mandatory to enter a Weight in the Examination Findings section of Clinical Pathways for patients aged 12–143 months. The system auto-checks Weight, displays a reminder, and prevents completion if missing. Patients outside this age range are unaffected.

  

  See Minor Illness/Clinical Pathways Consultation for details.

Contraception

• Filter Completed Consultations by Consultation Date - Now easily find completed consultations within a specific date range using the new Consultation Date filter.

This release also includes some background fixes and improvements to Pharmacy Services.

Pharmacy Services release 11.0 contains the following new features and improvements:

Vaccinations

• Spring 2026 COVID-19 Vaccinations Campaign - The Pharmacy Services Vaccinations service has been updated for the Spring 2026 campaign, running from 13 April to 30 June. Eligible groups include adults aged 75+, care home residents, and immunosuppressed individuals aged 6 months and over. Updated vaccine brands and patient cohorts are now reflected in the system.

  See Seasonal Vaccination Services – COVID-19 and Adult Flu for details.

• Vaccination Delivered Under - Now Optional - You no longer need to select a Vaccination delivered under option when recording a vaccination. The section is now optional, and ‘National Protocol’ has been removed. A new 'Vaccine Group Direction' option is now available, allowing you to record group-specific administration details accurately. Existing records remain unchanged.

  

  See Vaccinations Service - Delivery in the Pharmacy Services Help Centre for details.

This release also includes some background fixes and improvements to Pharmacy Services.

Pharmacy Services release 10.7 contains the following new features and improvements:

All Services

• Completed Episodes Summary - The Completed screen now displays a summary of claimable episodes for the current month to date and the previous month, providing a clear overview of eligible episodes per service.

  

New Medicine Service (NMS)

• Completed Episodes Summary - The NMS summary now updates the Intervention count immediately upon completion of an Intervention session, ensuring it is available for claim submission without delay.

Pharmacy First

• Completed Episodes Summary - The Pharmacy First summary now uses the Consultation Date instead of the Completion date in the summary, ensuring alignment with Manage Your Service (MYS) portal.

• Warning Alerts for Non-Compliant BSA Claims - A new validation feature now alerts you if a BSA claim is for a consultation outside the NHS Pharmacy First claim window.

  • Yellow alert - Consultation in the previous month (risk of rejection). A message displays advising 'This claim is for a consultation in a previous month. This claim may be rejected by the BSA if you have already submitted your Pharmacy First MYS claims for last month'

    

  • Red error - More than one month old (claim will be rejected). A message displays advising 'This consultation date falls outside the NHS Pharmacy First claim submission window, therefore the claim for this consultation will be rejected by the BSA and you will not be paid for this episode'

    

  What this means for you:

  You are now alerted in real time if your claim is for a consultation that may not be eligible, helping you avoid rejected claims and unpaid episodes. Simply review the message, correct the date if needed, and proceed.

Contraception

• Start Date Column Renamed to Consultation Date - The Start Date column is now named Consultation Date on the Contraception Completed screen so it reflects that date of the consultation.

  

This release also includes some background fixes and improvements to Pharmacy Services.

Pharmacy Services release 10.6 contains the following new features and improvements:

Contraception

• Auto-populate Dose Directions in Contraception Service Form - When selecting an oral contraceptive, the Dose directions section now auto-populates with the standard instruction, such as “Take one tablet daily at the same time each day.” This helps to ensure consistency and saves time.

  For Combined Oral Contraceptives (COC), a Dose regimen type option displays, offering two choices:

  • Standard - Defaults to “Take one tablet each day for 21 days, then take a 7-day break.”.

  • Tailored - Offers alternative regimens, including shorter breaks, extended use, or continuous daily use.

  Selecting any option updates the Dose directions section automatically. If you switch regimens or products, the section updates instantly - even if previously edited.

  For Progestogen-only products, the dose directions still auto-populate based on the selected product, but no regimen type selection is available.

  You can still edit the field for patient-specific needs, such as timing or reminders.

  

• Safeguarding - The Safeguarding section now displays below the Consultation Details section in the Contraception service, and includes age-dependent safeguarding questions, with additional Fraser guidelines-based questions for patients under 16, and a modified set of questions for those under 18.

  

  Note - Details recorded in the Safeguarding section are included in the service summary. See Fraser guidelines for details.

• LARC update - The Outcomes section now includes the question Has Larc (Long-Acting Reversible Contraception) or other effective contraception been discussed?. This change streamlines the workflow and emphasises the importance of this step.

  

NMS

• NMS Contact Attempts - NMS now supports the recording of failed contact attempts within the Intervention and Follow Up sessions. When a patient is unreachable, you can record a failed contact attempt for these sessions.

  

  A summary of up to 10 recent failed contact attempts can display on the session tile for quick reference. Once three failed contact attempts have been recorded for a session, the NMS episode can be formally closed.

  

  This enhancement improves tracking of patient engagement efforts and streamlines episode closure when appropriate.

  See NMS - Adding Contact Attempts in the Pharmacy Services Help Centre for details.

This release also includes some background fixes and improvements to Pharmacy Services.

Pharmacy Services release 10.5 contains the following new feature:

South West London MMR Call/Recall Service

The following service is currently only available to pharmacies in South West London:

• South West London MMR Call/Recall Service - The South West London MMR Call/Recall Service enables participating pharmacies to record measles, mumps, rubella (MMR) vaccination engagement in the community, aiming to encourage parents and guardians to vaccinate their children against these diseases.

  

  See South West London MMR Call/Recall Service, Starting a New MMR Call/Recall Service and Completing a MMR Call/Recall Service in the Pharmacy Services Help Centre for details.

This release also includes some background fixes and improvements to Pharmacy Services.

Summary of Changes

Pharmacy Intelligence Hub release 7.2 contains technical infrastructure improvements only.

New Stock Reports

• We have enhanced the Product Usage by splitting Top Product Usage and Generic Product Usage into standalone screens within the Stock section. This change improves clarity, navigation, and reporting flexibility, with enhanced filtering, interactive drill-downs, and improved export capabilities for a more intuitive user experience:

  • Top Product Usage - The Top Product Usage report provides a clear overview of the most dispensed products across your group of stores within a selected date range. Use it to track trends, compare performance, and identify high-usage items.

    An Average column automatically displays after Packs Dispensed when using time-based filters, showing the average packs dispensed per period for quick trend comparison.

    Use Top Product Usage to:

    • Toggle visibility of individual stores

    • Viewing usage trends by day, week, month, or year

    • Drill down into product-level details

    • Export data for further analysis

    

    See Top Product Usage in the Pharmacy Intelligence Hub Help Centre for details.

  • Generic Product Usage - The new Generic Product Usage screen enables you to find specific products and view their usage across different stores and time periods. Search for products using their generic name, and Pharmacy Intelligence Hub automatically identifies target generic and also associated branded products, ensuring comprehensive visibility.

    An Average column automatically displays after Packs Dispensed when using time-based filters, showing the average packs dispensed per period for quick trend comparison.

    Use Generic Product Usage to:

    • Find relevant products by generic name

    • Track usage patterns and top dispensed items

    • Support data-driven decisions in stock management

    

    See Generic Product Usage in the Pharmacy Intelligence Hub Help Centre for details.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Summary of Changes

Pharmacy Intelligence Hub release 7.1 contains technical infrastructure improvements only.

Pharmacy Intelligence Hub release 7.0 includes the following new features and improvements:

New Reports

• Product Usage - Product Search - We have introduced a new Product Search tab to the Product Usage module enabling you to find specific products and view their usage across different stores and time periods. You can search for products using their generic name, and the system will automatically identify relevant products based on your input. Results include the target generic medication as well as associated branded products, ensuring comprehensive visibility. By using Product Search, you can quickly identify top dispensed products and trends in your stores, and make informed decisions about stock management.

  

  See Generic Product Usage in the Pharmacy Intelligence Hub Help Centre for details.

• MMR Call/Recall - We have introduced a new MMR Vaccination report to the Services section of Pharmacy Intelligence Hub. This report provides a summary view of the attempts made to sign up patients for the MMR vaccination. This feature is only available in certain regions.

  

  See MMR Vaccine Reporting in the Pharmacy Intelligence Hub Help Centre for details.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 6.9 includes the following new features and improvements:

New Reports

• Top Product Usage - We have introduced a new Top Product Usage report to display an overview of the top dispensed products for your group over a specified date range. The report also includes interactive features, such as the ability to toggle the stores list, display monthly breakdowns, view product details and export data. With this new feature, users can easily analyse product usage trends, customise reports to meet their needs, and enjoy improved data visualisation and interaction.

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Intelligence Hub release 6.8 includes the following new features and improvements:

England Only

Reporting Improvements

• Contraception Performance - We have introduced a new Contraception Performance report to display totals and income calculations - including Emergency contraception.

  

• Services and Performance Updates - The Pharmacy Contraception Service tile on the Services Overview screen and the Pharmacist Performance table now both include Emergency contraception data.

• Improved Performance Table Visibility - The Reimbursements and Services Store Performance tables now feature a new row showing All Stores data, which remains at the top of the table even after searching, filtering, or sorting. This pinned row ensures that the consolidated data is always easily accessible and visible.

  

• Golden Tote Statistics - A new Fulfilled vs Eligible % column identifies the percentage of items fulfilled via Golden Tote compared to those that were eligible to be fulfilled via Golden Tote.

User Experience & Interface

• NMS Active Export - We've introduced a new Export feature in the NMS Active screens, making it easier for users to access and extract data for active NMS consultations.

  

This release also includes some background fixes and improvements to Pharmacy Intelligence Hub.

Pharmacy Operations release 1.3 introduces the following features and improvements:

• Locum User - Locum users can now log in to Pharmacy Operations using a pharmacy Locum account.

  See Logging in to Pharmacy Operations as a Locumin the Pharmacy Operations Help Centre for details.

• Drug Register Amendments - You can now link an amendment entry to the original SUPPLIED or RECEIVED entry.

  See Recording an Amendmentin the Pharmacy Operations Help Centre for details.

Pharmacy Operations release 1.2 introduces the following features and improvements:

• Pharmacy OperationsSettings - There is now an option to set up a stock check reminder. Once enabled a Stock Check column displays on the Controlled Drug Registers screen.

  See Settings - Controlled Drug Stock Check Reminderin the Pharmacy Operations Help Centre for details.

• Bulk Stock Check - You can now carry out a stock check for multiple products at once.

  See Bulk Stock Checkin the Pharmacy Operations Help Centre for details.

• Supply to Patient ID Requested - On supplying a Controlled Drug you must now select whether ID was requested when collected by a patient or a representative.

  See Recording the Supply of a Controlled Drugin the Pharmacy Operations Help Centre for details.

Pharmacy Operations release 1.1 introduces the following features and improvements:

• Side Navigation Bar - Your account name now displays at the bottom of the Pharmacy OperationsSide Navigation Bar. Select Logout to log out of Pharmacy Operations.

• Recording the Supply of a Controlled Drug - When recording the collection details you now can select if the controlled drug was collected by a patient or a representative.

  See Recording the Supply of a Controlled Drugin the Pharmacy Operations Help Centre for details.

• Recording a Stock Check - You can now only confirm the balance on the Stock Check Entry screen. If the stock check balance is different to the record you need to make an amendment.

  See Recording a Stock Check and Recording an Amendmentin the Pharmacy Operations Help Centre for details.

• Destroying a Controlled Drug - You are now prompted to add the Authority Number of the witness when recording that you have destroyed a controlled drug.

  See Destroying Controlled Drug Stock or Destroying a Returned Controlled Drugin the Pharmacy Operations Help Centre for details.

• Searching for a Controlled Drug - When searching for a controlled drug the list now updates as you type.

  See Searching, Sorting and Filtering Registersin the Pharmacy Operations Help Centre for details.

• Exports - Exported reports now display a disclaimer stating 'May contain sensitive data, please discard accordingly'.

• Quarantined Stock Renamed - Quarantined Stock has been renamed to Expired Stock.

Pharmacy Operations release 1.0 introduces the following features and improvements:

England only

• We have introduced a cloud based Pharmacy Operations addition to Pharmacy Manager to replace paper based registers to provide electronic compliance:

  • Electronic Controlled Drugs Register (eCDR) - Replaces a paper based controlled drugs register and provides instantly accessible and accurate records.

    See Controlled Drug Registers Overviewin the Pharmacy Operations Help Centre for details.

  • Returned Drugs Register - Record all controlled drugs returned to the pharmacy.

    Note - The quantity of controlled drugs returned to the pharmacy have no impact on the stock values of the Electronic Controlled Drugs Register (eCDR).
    See Returned Drug Registers Overviewin the Pharmacy Operations Help Centre for details.
  See What's New? in the Pharmacy Operations Help Centre for more details on Pharmacy Operations releases.